According to a passenger whose flight to Moscow was canceled, airport staff walked around shouting at travelers, telling them to leave immediately. When passengers refused to go after pointing out that they had no means of transportation because all the taxis and trains had been canceled, Heathrow bosses simply turned off the heating and lights overnight and let hundreds of people, including young children and babies, freeze in temperatures of minus 5 degrees.
Pictures sent to Sky News show people wrapped in thermal blankets, proving the heating was turned off. In addition, as the Telegraph reports, “Travelers whose flights were canceled were told to go home and file lost baggage reports rather than wait for their luggage to be returned from planes".'
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