Around 300 “Delay Attribution Officers” have been hired by the rail firms and Network Rail, which manages the network’s infrastructure.
When delays take place, they find someone other than their employer to blame, and thereby avoid paying compensation.
It is estimated this method - aided by lawyers working alongside them - deprives commuters of millions of pounds in delay repayments.
According to the latest figures, train firms received a total of £450.3million in subsidies from the taxpayer last year.'
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I'm not sure how this works. What exactly does a 'Dealy Attribution Officer' do? How can they blame someone else for a delay to a train?
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